Job Title: Sales Center Representatives

Status type: Seasonal, Full-time (April - October)

Location: Remote

Pay range: $17.00 - $20.00 per hour

Duties & Responsibilities

• Responds to all incoming telephone call for Company-wide inquiries
• Sets reservations and holds by working with customer’s needs/demands
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
• Assists customers with any technical issues experienced with website
• Maintains call center database by entering information into company programs
• Effectively communicates with management and fellow associates

• Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
• Other Duties As Assigned
  • Periodic special projects and duties may be assigned based on Company need and requirements
  • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Education / Experience

• High School Diploma is required

• Some college is preferred

• Previous tele sales experience a plus, but not required

• 2 years prior Call Center experience required

• Retail sales and marketing experience is preferred but not required.

• Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred but not required.

• Ability to pay close attention to detail.

Skills

• Bilingual (English/Spanish) skills are a plus to better support our diverse customer base
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
• Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software
• Ability to type 30 wpm+

Benefits for Seasonal Full-Time Employees

• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Generous Paid Time Off offered – earn 6 days per year at the start of your hire date
• Paid On-going Professional Development & Training
• 401(k) Plan with employer match
• Rewards & Recognition (Manager’s Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
• Huge Potential for Career Mentorship, Growth and Advancement
• Great Office Hours
• Recognition of Hard Work and Exemplary Performance through numerous compensation practices
• Discretionary bonus based on several factors including property performance

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.